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Tel: 020 7624 8000    Fax: 020 7625 4659    Email: info@blisschemist.co.uk

Terms and Conditions - Privacy Policy

This privacy policy sets out how Bliss Chemist uses and protects any information that you give Bliss Chemist when you use this website. Bliss Chemist is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Bliss Chemist may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Accessibility Statement

This website has been designed to be accessible to as many people as possible. If you have difficulty using our site please let us know and we will do our best to rectify this in future maintenance and development.

Terms and Conditions

FLINTCHOICE LIMITED T/A BLISS CHEMIST

Introduction 1.1 Flintchoice Limited (trading as Bliss Chemist), a company incorporated in England and Wales with registered number 1566682 whose registered office is at 50-56 Willesden Lane, Kilburn, London NW6 7SX. Our other contact details are specified in the “Contact Us” section on our Website. For the purposes of these Terms & Conditions; “Goods” means goods displayed for sale on the Website; “Website” means website at http://www.blisschemist.co.uk “We/Our/Us” means Flintchoice Limited t/a Bliss Chemist; “You/Your” means any user of the Website 1.2 When you access the Website, You agree to be bound by the Terms & Conditions set out below. We reserve the right to modify or change these Terms & Conditions without notice and you should view them each time you visit Our Website. We recommend that You print a copy for your own records. 1.3 Your use of this Website signifies Your agreement to these terms and conditions. They constitute a contract between You and Us governing your use of this Website. Your use of this Website and any purchase made by you on this Website of any products is governed by English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English Courts. If You are a consumer Your statutory rights are not affected by this agreement.

2. Purchase of products or services 2.1 Any purchases on this site are subject to the applicable trading terms and conditions.

3. Instability of the internet 3.1 The Internet is an inherently unstable medium. We do not guarantee uninterrupted or error-free service and accept no responsibility in respect of such interruptions or errors. 3.2 The Website may be unavailable for any length of time. We will attempt to restore it as soon as it is practical. We will not be liable for any loss or inconvenience suffered by users of the Website when the Website is unavailable. We cannot guarantee that this Website will operate either fully or in part on any specific computer equipment or in any specific software or that it is free from viruses or anything else which may have a harmful effect on any technology.

4. Information on this website 4.1 We use reasonable efforts to include accurate and up to date information on this site but make no warranties or representations of any kind as to the accuracy of such information. The information must not be relied upon. It does not constitute medical or other advice. We assume neither liability nor responsibility for any information on this site. Such information is used or relied upon at your own risk. 4.2 We accept no responsibility for any typographical errors or technical inaccuracies on the Website that will inevitably occur from time to time or for any information on the Website that is out of date. We will, of course, try to ensure that the prices stated on the Website are correct and if we discover any errors in the price of Goods before we accept Your order We will notify you as soon as possible and give you the option to resubmit your order at the correct price or otherwise cancel Your order. The information provided on the Website is for information purposes only and is not to be construed as advice or a recommendation to buy Goods. 4.3 We may be obliged by law to store all of Your communications and material including activity logs and We may have to disclose details of these to government or authorised officials upon request. Log files are utilised by the Website and do not link into personally identifiable information. The Website uses UK2Net who are SSL (Secure Sockets Layer) technology to ensure that the details You provide when placing an order are kept private and secure. Our secure server encrypts Your credit or debit card number details along with Your personal information and converts them into bits of code that are then securely transmitted over the Internet. Your browser will show when You are in a secure environment by displaying either a locked padlock or an image of a key in the grey bar at the bottom of the page; it may also warn You when You are entering secure mode as You go to place Your order. 4.4 As a UK based company we abide by the rules and regulations of the Data Protection Act 1998, and as such no information supplied to us will be given to or used by any third parties other than Us.

5. Links to other sites 5.1 Whilst on this Website, You may be offered links to other sites which We hope will be of interest. However, We have no control over such sites and do not endorse them. You agree that We are not responsible for the availability or content of, or goods or services available on, those Websites.

6. Registration 6.1 You must be over 18 to register and use this Website and the details which you give Us must be true. The user name and password selected by You on registration are personal to You and are not transferable. You are responsible for keeping them secure so that no-one else can misuse them. 6.2 You should choose a password that is not known or obvious to any other persons nor should you divulge your password to any third party, as You will be liable for all activity and charges incurred through use of Your password whether authorised by You or not. 6.3 You must protect against unauthorised access to your computer. You must ensure that you sign off when you finish using a shared computer. 6.4 Any breach of security concerning Your user name and password should be notified to Us immediately. 6.4 You are responsible for the content of Your communications. You undertake to Us to the best of Your ability to ensure Your usage of the service complies with all applicable laws and regulations. You may use the Website only for the consideration of Goods or the purchase of Goods and not for any of the following purposes: • prevent any other person's use of the Website; • communicate any material that is or incites behaviour that would breach any criminal and civil laws, or any regulatory code of practice • circulate any material that would be construed as harassing, defamatory, libellous, racist, abusive or threatening or distribute obscene or vulgar material of a sexual nature • breach any laws governing the use of public telecommunications network • produce, store or communicate electronic copies of materials protected by copyright without the permission of the owner • access other computer systems without express authority • interfere with or disrupt networks or third party web sites connected to the Website • distribute material that contains any viruses or disruptive programs 6.5 We can suspend or terminate Your access to the website or part thereof if: • You breach any of Your obligations under these Terms and Conditions • We believe You have provided false or misleading information during the course of making an online purchase • We shall not be liable for any damages without limitation, indirect or consequential in respect of actions or decisions which have been taken by relying on the information, contained within the Website or any linked site. • In particular if You are a business customer We shall not be liable to You for any loss or damage, including without limitation loss of profit, business loss, depletion of goodwill or otherwise (whether direct, indirect or consequential), costs or claims for consequential compensation whatsoever, howsoever caused which arise out of or in connection with this use of this Website.

7. Intellectual property rights 7.1 The content of Our Website including without limitation all information, software, data, text, photographs, graphics, sound and video are protected by copyright, trade marks, service marks, patents or other proprietary rights. 7.2 Except insofar as expressly permitted in these Terms & Conditions, the content of this Website may not be retrieved, displayed, modified, copied, printed, sold, downloaded, sold, hired, reverse engineered or transmitted in any way without Our prior written consent. 7.3 You may retrieve and display the content on this Website for your own personal use only if it is directly connected to the order made on the system. 7.4 You may not link to this Website or include this Website in part or in whole within another external Website without Our prior written permission. 7.5 You may not copy, redistribute, republish or otherwise make the materials on the Website available to anyone else without Our prior written consent.

8. Data protection 8.1 Personal information collected from you is subject to our privacy policy.

9. Disclaimers 9.1 This section (and any other clause excluding or restricting Our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies as well as to Us. Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be restricted. 9.2 We exclude all liability of any kind including breach of contract, tort (including negligence) or otherwise with respect to this website including without limitation its use or any information on it or transmitted in connection with it or any breach of security or any inability to access the website. 9.3 Without prejudice to the previous paragraph, in no event (including our own negligence) will We be liable for any: 9.3.1 economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings); 9.3.2 loss of goodwill or reputation; 9.3.3 special, indirect or consequential losses; or 9.3.4 damage to or loss of data (even if we have been advised of the possibility of such losses) with respect to this website. 9.4 This Website is provided “as is”. To the extent allowed by law, We exclude all conditions, terms, representations and warranties, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement including, without limit, the implied warranties of satisfactory quality and fitness for a particular purpose.

10. General 10.1 These terms and conditions constitute the entire agreement between you and us in connection with the use of this website. Any failure by us to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision. If any part of this agreement is deemed ineffective for any reason, the remainder shall continue in full force. A person who is not a party to this agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement save in relation to paragraph 9.1.

11. Payment and price 11.1 Payment is to be made in advance by credit/debit card on our website. We will only process payments if we obtain authorisation from you. 11.2 The price for the goods you order is stated clearly on our site. VAT is included unless we say otherwise. We may change the price of goods at any time before you send us your order. The price does not include Delivery/Carriage charges which is charged extra at the rate specified when you place your order. The delivery charge passed on to You will depend on the weight and size of the goods ordered and the carrier concerned. 11.3 If we have mis-priced any item by mistake, we are not obliged to supply at that price provided we notify you before we despatch it. 11.4 Payments are accepted on most credit or debit cards via Our secure server. You authorise Us to contact organisations which we use to verify your address and credit/debit card details and to make any enquiries We deem necessary in connection with this sale and also for Your protection. This information will be used to establish potential risk.

12. Your order 12.1 You must check your order carefully to ensure it is correct. Please supply us with any necessary information relating to the goods you order within a sufficient time to enable us to perform this contract. 12.2 Every effort is made to ensure that prices shown on the Website are accurate at the time You place Your order. If within 14 days of accepting Your order a pricing error is found in respect of any or all of the goods You have ordered, we will notify You as soon as possible detailing the mis-priced goods and offering You the option of: • placing a new order at the correct price for those goods; • cancelling the whole of Your order; or • cancelling Your order for the mis-priced goods and reconfirming Your order for the correctly priced goods. If, within 14 days of receipt of Our notice to You, You have not responded by selecting one of the available options 1, 2 or 3 above then: • if all of the goods You have ordered are found to be mis-priced, the entire order will be cancelled automatically and We will refund or re-credit You for any sum You have paid for those goods; or • if only some of the goods You have ordered are found to be mis-priced, our contract with You continues and We will deliver the correctly priced goods but We will not be obliged to supply You with the mis-priced goods. In these circumstances We will refund or re-credit You for any sum You have paid for the mis-priced goods. To avoid any doubt, where goods have been mis-priced and You subsequently order such goods at the correct price, these terms of sale shall apply to the order and the supply of the relevant goods, whether the order is placed through our Website or otherwise. In addition to the price, You may be required to pay a delivery charge for the goods, details of which are clearly displayed on our Website at the point that You place Your order.

13. Acceptance 13.1 This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which We may accept or decline in Our absolute discretion without having to give a reason. A confirmation email is notification that we have received your offer on our website. A contract is deemed to be made at the point of a sale invoice being issued by Us.There will be no binding contract of any kind between You and Us unless and until We actually despatch the goods to You. Until then We may decline to supply the goods to You without giving any reason. Nothing else that We do or say will amount to acceptance of Your offer. Your acceptance of these Terms by clicking on the 'Accept' button represents an offer to buy from Us and is not binding until accepted by Us either by sending You an e-mail which is received by You explicitly stating this, or by Our dispatching the Goods to You, which ever occurs first. Receipt of an order via the Website by Us does not constitute acceptance of an order. We reserve the right to refuse Your offer for any reason. At any point up until acceptance, We may decline to supply the Goods to You without giving any reason.

14. Unavailability 14.1 If any goods are unavailable, We will notify you of the unavailability as soon as possible. We do not charge the card until the goods are dispatched so if the goods are unavailable then we will not have charged the card. Customers are given the option of waiting for a reasonable period of time for the product to be available but if the product is not available within a reasonable period of time then a full refund will be given.

15. Delivery 15.1 We will arrange for delivery to the address which you specify when ordering subject to section 19 below. 15.2 We will do our best to arrange delivery within the time specified on our website or (if none) 30 days of the date of your order but we cannot guarantee delivery by these times. Our liability of any kind for late delivery or failure to deliver is limited to the price payable for the goods. 15.3 An extra delivery charge may become payable if you are not present to accept delivery. 15.4 Risk of damage or loss to the goods passes to you on delivery or, if you wrongfully refuse delivery, when delivery is attempted.

16. Ownership 16.1 Property (i.e. ownership) of the goods shall not pass to you before we have received cleared payment for the goods.

17. Right to cancel 17.1 If you are a consumer, you have the right within 7 working days of delivery of goods to cancel the contract by letter, fax or email. If you cancel, you must return the goods unopened and in their original packaging together with the invoice to the above address at your expense. We will deduct the direct costs of recovery from the credit card refund if you do not comply as above or if you return them at our expense. However, we will pay the cost of returning any substitute goods. (This paragraph does not apply to goods which are liable to deteriorate or expire rapidly).

18. General 18.1 These Terms & Conditions shall be governed by English law and any disputes will be decided only by the English courts. 18.2 If any part of these Terms & Conditions is deemed ineffective for any reason, the remainder shall continue in full force. 18.3 A person who is not a party to this agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. 18.4 Neither party is liable for failure to perform or delay in performing any obligation (excluding payment) under this agreement if the failure or delay is caused by any circumstances beyond its reasonable control.

19. Orders from outside the UK 19.1 If you are outside the UK, you are responsible for import duties and other taxes which may apply once the package reaches your country. Please contact your local customs office for further information. 19.2 You are responsible for complying with all laws and regulations of the country in which you are receiving the goods. 19.3 Sales through this website are made on the strict understanding that such sale or use of goods is lawful in your country and does not breach contracts which restrict distribution in your country (and you must take reasonable steps to check). If such sale or use is unlawful or impermissible, any contract of sale will be void from the start. If you become aware of this, please notify us immediately and return the goods to us. These terms and conditions do not affect your statutory rights as a consumer. Registered No. 1566682 VAT Registration No. GB340730977.

Privacy Policy

Flintchoice Limited t/a Bliss Chemist

1. Introduction The purpose is to tell you how we process your “Personal Data” (ie data about any identified or identifiable living person). In particular: a) what Personal Data we collect; b) how we use it; c) how we protect it; d) to whom we disclose it; e) how you can access and rectify it. 1.2 If you have any queries concerning this policy, please contact us by using the details on the “about us” page on our website. 1.3 We may change this policy at any time. Please check it carefully whenever you visit this site.

2. What Personal Data do we collect? 2.1 When you register with us or place an order, we collect and store basic information such as your name, contact and order details, username and password, and payment information including credit card number. You may provide us with additional information on the site (eg if you store a list of favourites or complete a questionnaire or contest entry form) or if you communicate with us by phone / email or otherwise. 2.2 We may receive and store certain information automatically when you interact with us. Examples include the internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information such as browser type and version, your operating system and platform, purchase history, which we may aggregate with similar information from other customers, the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), cookie number, goods or services you viewed or searched for, parts of our site you visited and any phone number used to contact us. 2.3 Like many websites we use cookies. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. A session cookie enables us to identify you (only) throughout a session on our site, so that you can use features such as the basket and are able to place orders. A session cookie is essential to our service. We may also use a cookie so that our web server will recognize your browser when you visit our site again. This will enable us to provide features such as personalized greetings and storage of items in your shopping basket between visits. The Help menu bar of most browsers tells you how to modify your browser to accept or reject all cookies or be notified when a cookie is set. However, cookies allow you to take full advantage of the most useful features of our site and we recommend that you leave them turned on. In any case you cannot use our service if you reject session cookies. 2.4 We may obtain information about you from other sources including credit and/or credit card information from credit bureaus.

3. How do we use your Personal Data? 3.1 We use your Personal Data to process your order. 3.2 We may use IP addresses for customer profiling purposes. 3.3 We may use your Personal Data to provide a more personalised and user-friendly visit to our website, to streamline future orders, to help track user traffic patterns, to communicate with you about orders, goods, services and promotional offers, to update records and maintain your account, to display content such as favourites, to recommend goods and services that might be of interest to you and to enable targeted promotions when you visit our site. We may also use this information to improve our or their store and platform, prevent or detect fraud or abuses of our site and to enable third parties to carry out technical, logistical or other functions on our or their behalf. 3.4 We may access, copy, preserve, or delete any Personal Data where we or they are required to so by any applicable laws, statutes, regulations, standards or codes of conduct or competent authority or to protect our rights or those of our or their partners or customers.

4. How do we protect Personal Data? 4.1 Security is a high priority for us. We take appropriate precautions to protect Personal Data from loss, misuse, unauthorised access or disclosure, alteration or destruction. 4.2 We use industry-standard Secure Sockets Layer (SSL) technology to encrypt Personal Data you provide to us. 4.3 Your Personal Data is stored on secure dedicated database servers that are separate from our web site servers and that are not connected to the internet. We also maintain physical and procedural safeguards in connection with the collection, storage and disclosure of Personal Data. 4.4 We reveal only the last five digits of your credit card number when confirming an order. We transmit the entire credit card number to the appropriate credit card company during order processing.

5. To whom do we disclose personal data? 5.1 We disclose Personal Data to third parties for the purpose of processing your order and for customising your account within this website. These include and other third parties eg for credit card processing or delivery companies. 5.2 We will not otherwise sell or provide your Personal Data to third parties for marketing purposes – unless you consent. 5.3 We may disclose Personal Data so far as reasonably necessary: a) in the context of a sale or merger of all or part of our business. 5.4 Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this privacy policy. Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we or they will ensure that the information is transferred in accordance with this privacy policy. 5.5 We may be obliged by law to store all of Your communications and material including activity logs and We may have to disclose details of these to government or authorised officials upon request.

6. How can you access and rectify Personal Data? 6.1 You can access and rectify certain of your Personal Data (including contact and payment details) by logging into your account or by contacting us using the details provided on our website. 6.2 For information about your rights under UK data protection laws, see the website of the UK Data Protection Commissioner

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@blisschemist.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 50-56 Willesden Lane Kilburn London United Kingdom NW6 7SX.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.